FAQ

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Q:
What are the HOA office hours and where are they situated?

A:
The Estate Office is situated through the Golf Club Entrance, off Birkenhead Drive.
Office Hours are Mondays to Fridays 08:00 – 16:30.

Q:
When are levy payments due?

A:
Levies are due and payable in advance on the first day of each month, and will be regarded as being in arrears if not paid on or before the seventh day of each month.

Q:
How do I update my personal information with the HOA?

A:
Please send an email to Jamie at  info@abhoa.co.za with your updated details.

Q:
When are the municipal dustbins and recycling waste collected?

A:
Municipal bins and clear recycling bags are currently collected on a Tuesday morning.

Q:
When are the green garden refuse bags collected?

A:
Green garden bags are collected on a Monday morning. (A maximum of six green garden refuse bags may be left out for collection).

Q:
What is the process for submitting plans for any additions/alterations or new house plans?

A:
Plans must be submitted to the Association for all proposed building work at the Association’s offices and a record will be kept of all plans submitted and the date of submission.
Preliminary sketch plans can be submitted to the Architectural Guidelines Compliance Controller for comment in consultation with him/her.Five (5) working drawings (plans) or applications for approval are to be submitted to the Association by Tuesday of each week between 08:00 – 17:00.
For more information, please refer to the Alterations and Procedure Control Document below
>>>DOWNLOAD HERE

Q:
What are the dates for this year’s Annual Builders Holiday Period?

A:

Builders Holiday/ Closure – Last day for building works in 2017 will be 15 December 2017 to reopen on 8 January 2018.
Contractors will be allowed on the estate up until 14:00 on Friday 15 December 2017, and may commence building work on Monday, 8 January 2018. The only exceptions will be landscapers and pool cleaners. No construction / alteration / painting etc. will be permitted during this period.

Q:
What numbers do I call in the case of an emergency?

A:
Security Control Room (24hrs) – 021 553 1250 or 073 344 0617
All emergencies – 10177
Police – 021 553 8200
Flying squad - 10111
ER24 – 084 124
Blaauwberg Net Care – 021 807 8000
Milnerton Medi-Clinic – 021 529 9299
Fire Brigade (Melkbosstrand) – 021 444 7308

Q:
Who are our current Directors?

A:
Lucienne Fild
Don Boyce
David Lotz
Alan Keet
Bruce Kaiser

Q:
Who are the current Estate Management team?

A:
Harry White – Chief Executive Officer
Gary Lewis– Estate Manager
Jamie Arnott – Estate Liaison Officer
Ellmer Hartnick – Maintenance Manager
Karien Naude – Landscape Manager
Please also refer to our CONTACT LIST for a full list of personnel and contact details.

Q:
Are solar heating and energy saving products allowed on the Estate?

A:
Yes, we suggest you contact Harry White at  harry.white@abhoa.co.za

Q:
Can homeowners purchase plants from the Estate nursery?

A:
No, not at this time. The nursery is there for the Associations purposes, and we are presently propagating more plants to be able to expand garden areas and enhance the landscaping within the Estate.

Q:
How do I get my pet micro chipped?

A:
Microchips can be obtained from the Estate office in order for you to take your pet to a vet of your choice to get the microchip implanted.

Q:
What is the procedure for gaining access to the estate as a new homeowner?

A:
Once the transfer of a property has taken place, new homeowners are requested to visit our Registration office, situated at the main entrance to the Estate. Here you will be able to register your fingerprints on the biometric access control system. Please bring a copy of your ID with.

Q:
How do I receive the weekly newsletter?

A:
By sending your name and address details together with the email address you would like the newsletter to be sent to, to info@abhoa.co.za.

Q:
Is Kikuyu grass allowed on the estate?

A:
The only two grasses allowed to be planted on the estate are Cynoden Dactylon and Buffalo grass.
The Association does not insist that you have to remove kikuyu, but you are not under any circumstances allowed to plant this grass. This situation may change once certain conditions in this regard are finalised with the City,  as in terms of the conditions of approval of the estate Kikuyu is not allowed on the estate.

Q:
What is the name of the trees that were planted at the main gate entrance?

A:
They are Syzygium guineense, or the common name is the Water Pear.

Q:
What is the procedure for pre-clearance access control?

A:
The system is easy to use and we urge all residents to start implementing it.
The cost is always R2 per code request, irrespective of the number of visitors.
This it how it works:
- Check that your mobile number is registered with security by calling Gary on 021 553 1250 (Ext 305), Monday to Friday during office hours.
- Save the following number on your mobile phone: 34481/ 35431
- If you are expecting one visitor today, simply SMS AB 1 to this number (34481/ 35431). Within minutes you will receive a code, which will allow one visitor to enter and exit the estate on the same day. Just remember to forward this code to your visitor who will be able to enter at any gate and lane, including Beach gate.
- If you are expecting more than one visitor, simply SMS AB 2 (for 2 visitors), AB 3 (for 3 visitors), and so on.
- If you are planning ahead and would like to a code for a future date, simply SMS AB (number of visitors) (day of the month). Say you would like a codefor 5 visitors who will arrive on the 10th of the month, you would SMS AB 5 10.

Q:
Who do I contact with regards to selling or buying property on the Estate?

A:
You can contact our Approved Property Partner:

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pmagolding_web
Pam Golding Properties
Office: 021 201 8706
Sales: 082 567 0398 (Mandy Oschman)
Rental: 074 159 6723 (Anne Frankle)